G’day GoneChocco readers and a very belated Happy 2010 to you all. I’ve been away offline doing the Christmas and new year thing with family and then spent a glorious two weeks in Tasmania; the state of boiling hot coffees, roadkill and fudge (you can read about it here).
However, even the most vague eater of chocolate tends to say, “So isn’t the Cadbury factory down there?” and my wordy indeedy it is. However, I was aware that they’d cancelled their factory tours a couple of years ago (my heartbreak can be witnessed here) but that their on-site shop and displays were worth a visit.

So, when the day arrived, bright and sunny, I was excited. Yes, it’s just Cadbury and yes, I’m a relatively responsible 41 year old with a child and a mortgage, but I still felt a bit of a thrill walking through what – it must be said – was a rather uninspiring entrance to our largest Chocolate manufacturer.
It cost three of us (Two adults and a child) $17.50 to enter. “But I just want to check out the shop,” I whinged but the uncaring old bag behind the counter pointed to a sign that said even those just wanting to visit the shop were required to pay the entry fee, ‘but we encourage you to visit our informative displays as well.’ I frowned, undecided, until Love Chunks said “Oh come on, we’re here now, let’s go inside.”
We were each handed a 95 gram box of favourites as we walked in, which was rather nice. The bloke was reaching into this rather large treasure chest and I noted that each box was perilously close to its use by date: not that that’s ever put me off before.
I felt a duty to visit what the brochure describes as ‘a rich diverse chocolate experience, bringing locals and visitors together to enhance the Cadbury brand’ and ventured into the demonstration area. A nice chap was chatting about the ingredients of Cadbury chocolate, standing behind a counter with clear plastic boxes filled with things like cocoa nibs, sugar and milk powder in them. If we were patient (and when chocolate’s around, I always am), we got a tiny cup of crumbed chocolate to try and a cup of their ’secret ingredient’ which tasted suspiciously like crumbly brown sugar.
Perhaps the demonstration of chocolate molding would be a tad more, um, interesting. Alas, no. What we saw was a woman who was perhaps the Aussie relative of the ‘Computer says no’ lady from Little Britain and Patsy Biscoe’s (ask your mother) sister, clearly bored out of her skull and trying (unsuccessfully) to show us how just exciting it is that Cadbury have made larger sized molds now for their caramello koalas.

Perhaps the shop – with all my pre-heard tales of crazy bargains – would be worth the entry fee….?
Nope. To be fair, you could buy nearly past their used-by date family blocks (200- 230 grams) for $2.75, but bars were at supermarket prices and the only crazy bargain available during our visit were huge 5 kilogram bags filled only with dodgy versions of the strawberry chocolates found in Cadbury Roses and in a square of the execrable ‘Snack’ block. No thanks.
I might have been one of the few people to wander out empty-handed and my last resort was their historical display (some lacklustre posters and old easter egg shapes) and souvenirs.

And, after paying $17.50 for frankly a pissweak ‘experience’ that does not ‘enhance the Cadbury brand’ in my or my family’s eyes, I was not then going to pay $60 for a dodgy polar fleece jacket or five bucks for a plastic pen. Surely if we have to shell out a fee to come in, then the souvenirs could be scaled down to merely ‘expensive’ prices instead of ‘blatantly insulting rip off’ levels?
Later, after chatting about the experience with the owner of a BnB we stayed at, Peter nodded and said, “You’d be better off going to our Chicken Feed shops which are all over Tassie. They always have cheap Cadburys available.” Plus you don’t have to pay a $17.50 surcharge to get it.
By all means enjoy Cadbury chocolate and your visit to Hobart, but don’t bother with the factory. It’s a pretty sad day when such a huge corporation offers such a tepid Visitor Centre only designed to suck more money from gullible tourists and whose leaflet can only legitimately shout ‘Ample FREE parking’ as a genuine attraction. AVOID.



‘There’s an extra verse of, ‘Wouldn’t it be nice…etc’ in there somewhere! Welcome back.
Wow – Just when I thought Cadbury couldn’t sink any lower in my estimation…
oh what a bummer! We did the Cadbury visit several years ago and happened to be there on youngest son’s birthday. They were still doing the factory tour then and it was really interesting and they were handing out free samples along the way. Youngest son (aka chocaholic) came away laden with freebies from the factory tour! Then in the shop there were all kinds of bargains. They had 3 packs of the family blocks in a kind of plain wrap packaging, back then Marble was new and all the rage I seem to recall. And the 5kg packs were filled with all the chocolates that are in the Roses boxes. We damn near had to pay for extra luggage seeing as we brought back a few boxes of those to share with the wider family over Christmas that year. It sounds like things have changed (and not for the better since) then
“Wouldn’t it be nice if Cadbury made an effort
to welcome everyone there decently
We’d all buy more chocolate and the teatowels
And come away feeling ha-appy…”
Christine, I guess that I still like my block of Creme Brulee and Strawberry Panacotta (Sapph likes their Turkish Delight bars and Love Chunks adores caramello anything) but you’d think that they could really showcase their factory and make it a celebration instead of a cynical way to squeeze more money out of us.
Naomi, I’m jealous and realise too that the ’specials’ that were there on the day we visited could and would be utterly different later on in the day or the next day or following week. That said, even if I lived next door to the factory I’d baulk at paying an entry fee to visit to see what new stuff was on offer at a cheap price. Paying to shop seems like a contradiction in terms.
My mother has memories of visiting the factory way back in the 1960s when she travelled there with her parents as a late teen. In those days, OHS, lawsuits and public liability weren’t heard of as they were allowed to wander the floor freely and taste anything they liked. Happy days!
I was super disappointed when I went to the Cadbury Factory on a school trip in Year 10, although we did get the factory tour. I think I was upset to discover that not only weren’t there oompa loompas, the workers were mostly miserable-looking people sitting in an assembly lines shoving packages into boxes. On the plus side, I kept answering the tour guide’s questions correctly and getting free treats. So that was something…
Actually, I just remembered something. Two of my uncles used to work at Cadburys in Melbourne (this was waaaaaaay back when they’d just bought Rowntree). They used to bring us heaps of ’seconds’ – unbelieveable the amounts they could buy for such a small cost (I’m not sure if it was just a staff thing or freely available to the public). I’m surprised that they don’t offer something like that?
Sorry, not Rowntree, it was McRobertsons? The people who originally owned CHery Ripe anyway.
They seem to need some lessons in public relations. A visit to the factory should give you happy thoughts about them for life.
This post has confirmed my suspicions that Cadbury is going downhill. They’ve sold out to the mighty god “dollar” and now favour quantity over quality. As for the factory morale-I’m sure if I worked there things would be a bit happier. At least I know how to greet people with a smile. The entrance fee sounds awful. Paying just to get in the door? Having chocolates so close to the use-by dates isn’t good for business either. I wonder if they’re the unsold blocks returned from the supermarkets?
That is disappointing. As a teen, we lived about 2 doors down from a choc factory, not sure which brand but I don’t think it was cadbury. I did a tour…free tour…once and it was delightful: interesting, lots of samples and friendly faces. Boo on Cadbury.
And now Cadbury is owned by America.
found your site on del.icio.us today and really liked it.. i bookmarked it and will be back to check it out some more later
yer! the family and i did the factory tourer or so we thought. we were greeted and asked to be seated in a room. then this lady told us all about the factory and showed a short film. not real good. the shop was o.k. though. we only brought the cheaper products. i think it was either 3 or 5 packs of the one thing in plain wrap. it was cheaper than the local shops and still tasted great. we brought so much that we had to have it sent home by air freight because of our luggage limit on the plain. the cadbury shop arranged this for us and it only cost about $20 extra. conclusion– tourer was none exsistant, information sessions was only just. the product was great and so was the sales team and service
G’day Jim
It sounds like you had good luck with whatever cheap deals the Cadbury shop had on the day – we didn’t, unfortunately, because I did not want to buy a 5kg bag of ’second’ strawberry roses chocolates. I think if you can buy a heap of stuff at good prices then it’s probably worth the entrance fee, but NOT if it’s just for a really lacklustre ‘tour’.